TQL
Help
FREQUENTLY
ASKED QUESTIONS

LOADS
  1. How can I find available loads?

    Go to the "Search loads" page or follow the steps below:

    1. Hover your cursor over “Loads,” located at the top of each page, then select “Search Loads” when it appears.

    2. Select your desired origin, destination, load date, and equipment details, and then click the “Search” button.

    3. Results matching your criteria will appear at the bottom of the screen.

    4. To inquire about the load’s details or rate, contact the TQL Logistics Account Executive by calling the phone number and extension listed, or clicking  to send an email.

     

  2. Can I be notified via email when TQL has loads available?

    Go to "Lane Watcher" to create an email alert or follow the steps below:

    1. Hover your cursor over “Loads,” located at the top of each page, then select “Lane Watcher” when it appears.

    2. You can customize the criteria from which your Lane Watcher alert is based.

    3. Choose your desired origin, destination, and equipment details, and then click on the  button.

  3. How do I stop receiving available load emails?

    There are two ways to stop receiving Lane Watcher available load emails.

    From the Web Portal...

    1. Go to "Lane Watcher" or follow the steps below:

        1. Hover your cursor over "Loads" located at the top of each page, then select "Lane Watcher" when it appears.

        2. Your current lane watcher alerts are listed at the bottom of the "Lane Watcher" web page. Click the    that appears to the right of each alert subscription to delete it.

    You can recreate the alert at anytime.

    If you just received a Lane Watcher alert Email...

        1. At the bottom of the email, click on the link "unsubscribe to this alert". This will stop you from receiving emails associated with the specific lane watcher alert tied to that individual email.

        2. If you have other lane watcher subscriptions set up in your Web Portal account, you may receive emails when/if TQL has a load available that matches those alerts' criteria.

     

  4. I contacted a Logistics Account Executive via email about an available load, but have not received a response. What should I do?

    We apologize if you reached out to one of our Logistics Account Executives and have not received a response.

    Please note, that simply expressing interest in a load via our website doesn’t necessarily guarantee you will be booked on the load. However, if you would like to follow-up with the Logistics Account Executive directly, feel free to call us at 800-580-3101/513-831-2600 and type in the LAE’s extension.

    If you do not remember the LAE’s name or extension, our Carrier Services Associates should be able to help. Just call 1-800-580-3101 and select option #1.

  5. Is it possible to see historical data on all the loads I've hauled for TQL?

    Yes, just click on “Reports,” located at the top of each page. From here, you can run reports that tell you how many loads you’ve done by lane, by year and by certain commodities.

  6. How can I find a re-load for my truck already on one of your loads?

    Go to "Active Loads" or follow these steps:

    1. Hover your cursor over "Loads" and then select "Active loads" when it appears.

    2. Use the  located on the far right column to be automatically redirected to the "Search Loads" page.

  7. Can I see information on loads that have already been delivered?

    Go to "Delivered Loads" or follow these steps:

    1. Hover over "Loads" and then select "Delivered Loads"

    2. Click on the  on the far Left to see details for that Load.

  8. How can I find out about the status of my loads out on the road?

     

    To view details about your loads currently on the road, click on “Loads,” located at the top of each page, or hover your cursor over “Loads” and then select “Active Loads” when it appears. For each load, you can immediately see the TQL PO Number, pick-up and drop-off dates, origin city and state, destination city and state, current status (not-loaded, in-transit or delivered) as well as the TQL Logistics Account Executive’s name and contact information.

    By clicking the plus sign located in the left hand column, you can see information on the load’s stops and driver check calls, as well as commodity type and pallet count.

    You can also view similar details about your loads that have already delivered simply by changing the drop down filter at the top of the page next to “Loads” or hovering over “Loads” at the top of the page, and then selecting “Delivered Loads.”


TRUCKS
  1. How do I remove a posted truck?

    All posted trucks automatically expire after 24 hours, however should you book a load for your truck before then you can follow the steps below:

    Go to “View Trucks” or follow these steps:

    1. Hover your cursor over “Trucks,” located at the top of each page, and select  “View Trucks” when it appears.

    2. Click the sign, located in the left hand column, next to the truck you would like to remove.

    3. If you would like to remove all of your posted equipment, push the  button located at the bottom of the page.

  2. How can I post my empty trucks?

    Go to “Post Available Trucks” or follow the steps below:

    1. Hover over “Trucks” located at the top of the page and then select “Post Trucks”.

    2. If you have more than one truck in that area, simply change the number in the "Qty" box under "Truck Info".

    3. Once you have filled in all of the fields, click on  button and it will automatically be uploaded into our system.

  3. Can I post multiple trucks at the same time?

    Yes, there are three ways you can post multiple trucks at the same time. On the “Post Available Trucks” page, you can either:

    1. Change the number in the quantity box.

    2. Click the  icon in the far right column of the trucks grid.  This will populate the fields for posting a truck like the one in that particular grid row.

    3. Click the "Upload Trucks" link located next to the Add Truck button.  You will need to download the excel template, fill in the fields correctly and then upload the excel document.

  4. Where does my posted truck information go?

    Once you’ve posted an empty/available truck via your Web Portal account, this information is sent electronically, in real-time, to our internal Load Manager software program.

    Our Logistics Account Executives use this program to build and manage their clients’ truckload shipments, including carrier selection, dispatch, and routing/tracing while loads are in-transit.

    They will be able to see that your truck is empty and available for booking.

    Posting your truck via your Web Portal account is virtually the same as calling our 800-number and asking a Carrier Service Associates to post your equipment. However, it’s quicker and easier since you don’t have to spend time being transferred or put on hold.


PAYTERMS AND FEES
  1. How can I view the status of my invoices?

    There are three ways to view your invoices:

    1. From the “Loads” page, hover on Loads and click on "Delivered Loads". After that click on the icon, located in the right hand column, next to the individual load.

    2. To view all of your “Un-paid Invoices” hover over “Payments” and then select “Un-Paid Invoices” when it appears.

    3. To view your "Paid Invoices" hover your cursor over “Payments” and then select “Paid Invoices” when it appears.

    You can also view the details of each payment by clicking the sign located next to each individual TQL PO Number/load in the left hand column. These details include the check number, invoice number, transaction/discount/paid amounts and any accompanying documents.

  2. What if I have a question about a status on the Payments tab?

    The information listed in the “Status” column of the invoice details section on both the “Un-Paid” and “Paid Invoices” pages should explain to you what step in our processing system the invoice is in.

    If you’re not sure what the listed status means, feel free to contact Total Quality Logistics by either clicking the  icon (located to the right of each individual invoice) or calling us at 1-800-580-3101.

  3. What are your pay terms and Quick pays?

    Pay Terms :-  We offer three different payment options: 28 Day Standard Pay, 7 Day Quick Pay and 1 Day Quick Pay.

    • 28 DAY STANDARD PAY: A CHECK WILL BE ISSUED OR DEPOSITED INTO YOUR BANK ACCOUNT WITHIN 28 DAYS OF TQL RECEIVING YOUR PAPERWORK. THERE ARE NO FEES ASSOCIATED WITH THIS OPTION.
    • 7 DAY QUICK PAY: A CHECK WILL BE ISSUED OR DEPOSITED INTO YOUR BANK ACCOUNT WITHIN 7 DAYS OF TQL RECEIVING YOUR PAPERWORK. A 3% FEE WILL BE DEDUCTED FROM THE GROSS TRUCK RATE.
    • 1 DAY QUICK PAY: A COMCHEK WILL BE ISSUED OR A DIRECT DEPOSIT PROCESSED WITHIN 1 business day OF TQL RECEIVING YOUR PAPERWORK. A 5% FEE WILL BE DEDUCTED FROM THE GROSS TRUCK RATE, PLUS A $25 PROCESSING FEE PER LOAD FOR COMCHEKS. IF YOU ARE SET UP FOR ACH DIRECT DEPOSIT, THIS $25 PROCESSING FEE WILL BE WAIVED.

     

    ELECTRONIC PAPERWORK SUBMISSION: For Loads that do not require original paper work, you can scan your bol's and receipts for FREE using our mobile app, email, or fax. Check for load's rate confirmation for details.

    You can change your payment terms to any of these options by clicking on “Admin", located at the top of the page, or click HERE. Click on the link next to the area you wish to change. For example, click on “Change Terms” to select 28 Day Standard, 7 Day Quick Pay or 1 Day Quick Pay. Add or change the necessary information, then hit the “Submit Changes” button at the bottom.

  4. Does TQL provide fuel advances?

    1. TQL provides 40% fuel advances once you are loaded.

    2. For any comcheck transaction, like fuel advances and final payment, there is a $25 fee will be assessed.

    3. There is also a comcheck fee of $4.75 for every $1000 received.


ADMIN
  1. How do I change my password?

    If you have the role of “Dispatcher,” “Driver,” or “Accounting,” you can change your password by following these steps:-

    1. Hover over "Help" and then click on "Preferences" when it appears.

    2. Click on the first option "Change Password".

    3. Enter the old and new password that you want. 

    4. Click on  button to change the password.

    If you have the role of "Site Admin" or "Account Admin", you can change your password, as well as those of the other users on your account, by following these steps:-

    1. Hover over ”Admin" and click on "User Profiles".
    2. Select the user from users and then Click on  button
    3. A pop up for change will open where you need to enter your new password, re-enter it for confirmation, and select "Change". 

    Once on the “User Profile” page, select the user you wish to change. Then, change the Profile or Role Information, clicking the “Update Profile” and/or “Update Role” afterwards to save.

  2. How do I add another user?

    New users to the site have to be registered through the normal process. Please fill out the information at www.tql.com/register.

  3. What are the different roles available and what are their permissions?

    You can have multiple users in your account and each can be assigned a specific role with various permission levels.

    For example:

    ACCOUNT ADMINISTRATOR: FULL PERMISSION TO A SINGLE CARRIER’S ACCOUNT

    DISPATCHER: ENTIRE LOADS AND TRUCKS SECTIONS

    DRIVER: ENTIRE LOADS AND TRUCKS SECTION

    ACCOUNTING: ENTIRE ACCOUNTING SECTION

  4. Who do I contact for help?

    If you would like to find out about:

    An Active Load

    On the “Active Loads” page within the loads grid, click the "Contact" link on the left.  The contact details of the TQL Logistics Account Executive associated with each Active Load is displayed. You can call the phone number and extension listed, or send an email.

    An Available Load

    Click the   link on the left within the "Search Loads" results grid. The TQL Logistics Account Executive associated with each Available Load is displayed. You can call the phone number and extension listed, or send an email.

    Payments

    Payment Status: For a payment status you can call 1-800-580-3101 x 69355 or click the  icon located in the right hand column of the “Paid Invoices” page to send an email to our Accounting Department.

    Report Identity Theft

    You can report Identity theft by calling our operational sales department at 1-800-580-3101 x 69355.

    Web Portal

    If you are having website or technical issues, please contact tsupport@tql.com. If you have general questions about the Web Portal please call us at 1-800-580-3101 x 69355. 

    General Help

    You can call our Carrier Services team at 1-800-580-3101 (hit option #1) or navigate to the “Home” page via the button located at the top of each page and click on the “Contact TQL” link located along the left-hand side. A pop up will appear which you can use to send an email.

    Share your experience

    If you would like to share your experience or make a comment please contact the Carrier Relations Team at 1-800-580-3101 x 57000.

  5. Where can I go to Opt-in or Opt-out of email notifications?

    Go to "Preferences" or follow these steps:

    1. Hover over "Help", located at the top-right of the page, and then select "Preferences" when it appears.

    2. Click on "Pay Alerts" (third option)

    3. If you want to opt-in then make sure that the check box   is checked.

    4. If you want to opt-out then make sure that the check box  is not checked.

  6. When a new user is added to the account, how do I ensure that we are on the same account but I am "admin" status?

    If the new user is a carrier then they would be defaulted to "Admin" status. Whereas when a new user is added by a carrier then the carrier may decide about the role of that user. Also, roles can be managed by admin.